Refund policy

At Bender Sender, we want you to love your purchase. If something isn't right, we're here to help.

1. Returns

We accept returns within 30 days of delivery, provided that:

  • The product is unopened, unused, and in its original sealed packaging.

  • The product is in its original condition and suitable for resale.

  • Proof of purchase or an order number is provided.

To request a return, please contact our customer support team before sending any items back.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number, a brief description of the issue, and photos where available.

We'll review the issue and arrange an appropriate replacement, refund, or other remedy in accordance with applicable consumer laws.

Products that arrive damaged or defective do not need to be unopened to qualify for applicable consumer remedies.

3. Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

For change-of-mind returns, original shipping costs are non-refundable unless otherwise required by law.

4. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, we'll cover reasonable return shipping costs where required by applicable law.

Please contact us before returning an item so we can provide the appropriate instructions.

5. Non-Returnable Items

We do not accept change-of-mind returns for:

  • Opened or used games.

  • Products with damaged or missing original packaging.

  • Items returned more than 30 days after delivery.

These exclusions do not affect your rights if a product is faulty, incorrectly described, or otherwise fails to meet applicable consumer guarantees.

6. Exchanges

If you'd like to exchange an unopened product, please contact us within 30 days of delivery.

Exchanges are subject to product availability and the same conditions as our change-of-mind returns.

For defective or incorrect products, we'll provide the remedies required by applicable consumer laws.

7. Consumer Rights

Nothing in this policy excludes, restricts, or modifies rights or remedies that cannot legally be excluded.

For Australian customers, our products come with guarantees that cannot be excluded under the Australian Consumer Law.

For customers in the United States, applicable federal and state consumer protection laws continue to apply.

8. Contact Us

To request a return, refund, or exchange, please contact us.